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Refund and Cancellation Policy

General Information

This Refund and Cancellation Policy sets out the terms and conditions applicable to bookings made for the experiences offered by IMMERSUM S.L.

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Company Details:

  • Company Name: IMMERSUM S.L.

  • Tax ID (CIF): B21730973

  • Registered Address: Calle Real, 11, 29018 Málaga, Spain

 

By making a booking, the customer accepts this Policy in full.

Nature of the Service

Bookings made with IMMERSUM S.L. relate to leisure activities scheduled for a specific date and time.

 

In accordance with Article 103(l) of Spanish Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users), leisure services provided on a specific date are exempt from the statutory right of withdrawal.

Cancellations by the Customer

Bookings are personal and linked to a specific date and time.

 

IMMERSUM S.L. may consider requests to change the date or time of a booking, provided that:

  • The request is made at least 48 hours before the scheduled start time; and

  • Availability allows the requested change.

 

As a general rule, payments are non-refundable in the event of voluntary cancellation by the customer after the above deadline.

 

Requests made outside this period do not guarantee any change or refund.

Changes to Date and Time

Customers may request a change of date or time by contacting us at [email address].

 

Any change request:

  • Is subject to availability.

  • May be limited to one modification per booking.

  • Must be submitted within the time frame indicated above.

 

IMMERSUM S.L. reserves the right to refuse change requests made at short notice or during periods of high demand.

No-Show

Failure to attend the booked session, as well as late arrivals that prevent the proper running of the experience, will result in the full loss of the amount paid.

 

No refunds will be issued in these circumstances.

Cancellations by IMMERSUM S.L.

IMMERSUM S.L. may cancel or reschedule a session for technical, organisational, safety, or force majeure reasons.

 

In such cases, the customer may choose one of the following options:

  • Reschedule the booking.

  • Receive a voucher for the equivalent value.

  • Request a full refund.

 

Refunds will be made using the same payment method used for the original booking, unless otherwise agreed between the parties.

Force Majeure

IMMERSUM S.L. shall not be liable for cancellations or interruptions caused by unforeseen or unavoidable circumstances beyond its reasonable control, including but not limited to:

  • Widespread power outages.

  • Serious technical failures.

  • Severe weather conditions.

  • Public health restrictions.

  • Administrative actions.

  • Emergency situations.

 

In such cases, IMMERSUM S.L. will make reasonable efforts to offer the customer a suitable alternative.

Gift Vouchers and Promotions

Gift vouchers and promotional codes:

  • Are non-refundable.

  • Cannot be exchanged for cash.

  • Are subject to their own specific terms of validity and use.

 

Unless expressly stated otherwise, discounts and promotional offers cannot be combined.

Refunds

Where a refund is due under this Policy, IMMERSUM S.L. will process it within a reasonable period using the same payment method used for the original purchase.

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The time required for the funds to appear in the customer's account may depend on the customer's bank or payment provider.

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